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Hotel Manager Job Descriptions - Hotel Manager Duties and Responsibilities

Hotel Manager Job Purpose

Hotel managers are responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.

Hotel Manager job profile

A Hotel Manager is a person who is responsible for the day-to-day management of a hotel and its staff. Hotel Managers are responsible for managing employees and for planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities. Hotel managers are responsible for making sure that all areas of a hotel environment run smoothly and work together successfully.

Hotel Manager job description

We are currently looking for an experienced, highly motivated Hotel Manager to take control of the day to day operations for our amazing Hotel. As Hotel Manager you will work with, and develop, the team to provide exceptional guest service, continually exceeding the highest possible standards whilst overseeing the smooth running of the hotels operations ensuring the hotels objectives are met and maintained at all times through maximizing occupancy, revenue, and maintaining and building on the reputation of the hotel.

You will be an excellent communicator and have greatly developed organizational and communication skills, being able to thrive within a high-pressured environment.

As Hotel Manager you must be a real team player, whilst being able to adapt and take charge in a variety of situations. You will have the highest attention to detail, whilst maximizing all sales opportunities for new and existing guests and training your team to deliver the same.

What does a hotel manager do?

Specific duties and the amount of customer or staff contact vary according to the size of employer: hotel managers in larger organizations may be mostly office-based, whereas managers of smaller establishments often have frequent contact with both customers and employees. Typical responsibilities include:

Hotel Manager duties and responsibilities

  • Plan, implement and manage overall hotel daily operations
  • Condust hotel budgeting and financial planning
  • Plan and organize hotel activities to drive sales
  • Manage and monitor hotel expenses
  • Manage and track hotel inventory
  • Plan and impelment marketing campaings with marketing teams
  • Build and maintain stong relationships with visitors and clients
  • Build relationships with vendors
  • Suggest and implement new ideas
  • Determine KPIs
  • Track KPIsand produce reports
  • Hire and onboard new hotel staff
  • Evaluate staff performance
  • Ensure safety and adherence to rules and regulations
  • Prepare and manage schedules and shifts
  • recruiting, training and supervising staff
  • managing budgets
  • maintaining statistical and financial records
  • planning maintenance work, events and room bookings
  • handling customer complaints and queries
  • promoting and marketing the business
  • ensuring compliance with health and safety legislation and licensing laws.
  • Oversee personnel including receptionist, kitchen staff, and office employees.
  • Monitor employee performance and conduct regular evaluations to help improve customer service.
  • Collect payments and maintain records of budgets, funds, and expenses.
  • Welcome and register guests once they arrive.
  • Resolve issues regarding hotel services, amenities, and policies.
  • Organize activities and assign responsibilities to employees to ensure productivity.
  • Create and apply a marketing strategy to promote the hotel’s services and amenities.
  • Coordinate with external parties including suppliers, travel agencies, and conference planners.
  • Evaluate hotel performance and ensure compliance with health and safety rules.
  • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments.
  • Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
  • Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
  • Deal with maintenance issues, shortages in staff or equipment, renovations etc.
  • Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
  • Inspect facilities regularly and enforce strict compliance with health and safety standards
  • Hotel Manager requirements

  • Proven experience as Hotel Manager or relevant role
  • Knowledge of other languages is a big plus
  • Understanding of all hotel management
  • Excellent knowledge of MS Office
  • Excellent customer service skills
  • Great decision making and problems solving skills
  • Good leadership skills
  • Ability to motivate staff
  • Degree in Business Administration, Hospitality Management or relevant field
  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Strong understanding of hotel management best practices and data entry software.
  • Outstanding interpersonal communication and customer service skills.
  • Exceptional leadership abilities with great attention to detail.
  • Proven experience as Hotel Manager or relevant role
  • Fluency in English; knowledge of other languages is a plus
  • Understanding of all hotel management best practices and relevant laws and guidelines
  • Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
  • Excellent customer service skills as well as a business mindset
  • Demonstrable aptitude in decision-making and problem-solving
  • Reliable with an ability to multi-task and work well under pressure
  • Outstanding leadership skills and a great attention to detail
  • Degree in Business Administration, Hotel/Hospitality Management or relevant field
  • Qualifications and training required

    A hotel/catering management or hospitality qualification can be advantageous. Graduates without relevant degrees could obtain a postgraduate diploma in hotel management or build up an extensive amount of experience. A management, languages, leisure, business studies, travel or tourism degree may also be helpful.

    Relevant work experience is essential for entry into the profession; this can include hotel, catering, retailing, waitressing or bar work.

    Key skills for hotel managers

    Reliability and stamina are essential in hotel management. You will also need excellent numerical, verbal and written communication skills. Numeracy is particularly important for finance-related and office-based roles, while good interpersonal skills and customer service are vital for roles involving contact with clients. Knowledge of foreign languages can be an advantage.

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