Information Technology Manager Duties and Responsibilities
Information Technology Specialist Overview
Information technologists generally design, operate or maintain technology products. Not limited to employment with technology companies, information technology (IT) specialists may work with any businesses, agencies or organizations that use technology or manage large amounts of information. Regardless of the sector they work in, IT specialists usually provide similar services related to software, hardware, databases, Web resources, networks and enterprise systems.
Duties of an information technology specialist can include network management, software development and database administration. IT specialists may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems. Advanced information technology specialists may design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Additionally, they will determine the practicality of changes and modification of systems.
IT specialists will also work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, specialists must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system.
Information Technology Job Responsibilities
Information Technology Manager Duties and Responsibilities
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Administer network and data security, including directory, group policy, firewalls, virus protection, and email security
Perform data backups to ensure all company-owned work is saved
Install and update network system improvements
Install and configure wireless networking equipment
Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
Assist with the design, implementation, and support of new software and features
Evaluate connectivity issues, equipment, and software and hardware
Respond to IT issues; hardware maintenance, software, networking, etc.
Provide helpdesk and technical support either by phone, remote access, or site visits
Oversee troubleshooting for system errors
Set up equipment for new users and employees
Consult with vendors and clients to integrate and update company technology
Ensure system optimization for all technology resources
Information Technology Job Requirements
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering, or relevant field
Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
High school degree or equivalent; bachelor’s degree in computer science, information systems, or related field preferred
Industry certification (MCSE), CompTIA A+, CompTIA Net+ certification, or other related IT professional certification; must meet all state-required licensure/certification. Preference given to candidates with the following: CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA
Experience working with network and server management support
Up-to-date knowledge of new systems, information, software, hardware, and upgrades
