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Information Technology ManagerJob Descriptions - Information Technology Manager Duties and Responsibilities

Information Technology Specialist Job Description

Information technologists generally design, operate or maintain technology products. Not limited to employment with technology companies, information technology (IT) specialists may work with any businesses, agencies or organizations that use technology or manage large amounts of information. Regardless of the sector they work in, IT specialists usually provide similar services related to software, hardware, databases, Web resources, networks and enterprise systems.

Duties of an information technology specialist can include network management, software development and database administration. IT specialists may also provide technical support to a business or an organization's employees and train non-technical workers on the business's information systems. Advanced information technology specialists may design systems and assess the effectiveness of technology resources already in use or new systems that are being implemented. Additionally, they will determine the practicality of changes and modification of systems.

IT specialists will also work with external partners, including consultants, agencies and vendors, to arrive at the most appropriate system or integration of multiple systems. With information technology constantly changing, specialists must stay up-to-date on emerging technologies and the potential effectiveness of these advancements in their current system. Information Technology Job Responsibilities

  • Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
  • Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
  • Install and configure appropriate software and functions according to specifications
  • Develop and maintain local networks in ways that optimize performance
  • Ensure security and privacy of networks and computer systems
  • Provide orientation and guidance to users on how to operate new software and computer equipment
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Maintain records/logs of repairs and fixes and maintenance schedule
  • Identify computer or network equipment shortages and place orders
  • Administer network and data security, including directory, group policy, firewalls, virus protection, and email security
  • Perform data backups to ensure all company-owned work is saved
  • Install and update network system improvements
  • Install and configure wireless networking equipment
  • Monitor servers, LAN/WAN, and Wi-Fi to ensure full coverage
  • Assist with the design, implementation, and support of new software and features
  • Evaluate connectivity issues, equipment, and software and hardware
  • Respond to IT issues; hardware maintenance, software, networking, etc.
  • Provide helpdesk and technical support either by phone, remote access, or site visits
  • Oversee troubleshooting for system errors
  • Set up equipment for new users and employees
  • Consult with vendors and clients to integrate and update company technology
  • Ensure system optimization for all technology resources Information Technology Job Requirements
  • Excellent diagnostic and problem-solving skills
  • Excellent communication ability
  • Outstanding organizational and time-management skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Degree in Computer Science, engineering, or relevant field
  • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
  • High school degree or equivalent; bachelor’s degree in computer science, information systems, or related field preferred
  • Industry certification (MCSE), CompTIA A+, CompTIA Net+ certification, or other related IT professional certification; must meet all state-required licensure/certification. Preference given to candidates with the following: CASP, CEH, CISSP, GSEC, GCIH, Sec+, Net+, A+, Cloud+, CCNA, CCNP, CCDP, CCDA, MCP, MCSA, MCSE, MCITP, MTA
  • Experience working with network and server management support
  • Up-to-date knowledge of new systems, information, software, hardware, and upgrades
  • Excellent written and verbal communication skills

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